The 5 Essential People Skills

01 de Julio de 2020 -

Resumão: The 5 skills you need

por Paula

Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

We've come to the summary of "The 5 Essential People Skills" written by Dale Carnegie, and I'm happy to see you here, my friend. The skills are rapport building, curiosity, communication, ambition and conflict resolution. His lessons are easy to understand, but sometimes a bit challenging to put into practice, and that's why we detailed them over the last 55 articles + videos + quizzes in our platforms.

Below you have a quick definition of each ability:

1- Rapport Building: connect with people.

2- Curiosity: be interested in the other person, talk about him or her, not yourself.

3- Communication: be clear about your goals and needs.

4- Ambition: dream big and work hard to get there.

5- Conflict Resolution: show the benefits to the other person and focus on present and future.

Inspirations from each skill, written by Dale Carnegie:

1- Rapport Building:

"The ideal description of your business relationships would be mutual liking and trust".

"If you judge someone, maybe you struggle with some of their attributes yourself".

"If what you're doing is not working, you should have the resources to vary your behavior".

2- Curiosity:

"If you believe something is possible, even in your wildest dreams, it is a goal worth striving".

"Let the other person do a great deal of the talking".

"Keep posture attentive; lean forward slightly".

3- Communication:

"Engage your audience, as if your speech is intended specifically for his or her".

"Anything is possible when people are able to work together so improve your communication".

"If you can't listen well, you may not hear the secret which can launch you to fame and fortune".

4- Ambition:

"Discover what motivates your people - each individual has his or her own form of motivation".

"Reward excellence and praise people. No matter how you do it; do it again and again".

5- Conflict Resolution:

"Accept full responsibility for your action".

"Focus on present and future".

"Commit to an all-win approach and clarify what you want, explaining why you want it".

What's your challenge now? Comment here, my friend. We're here to serve you and it's a blessing to see your growth. All the best and see you next class!

RESPONDER
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1. The articles say we live in times of ___.

2. The first people skill is ___.

3. The second people skill is ___.

4. The third people skill is ___.

5. The fourth skill is ___.

6. The last people skill is ___.

7. We must apply these skills ___.

8. Rapport building is the ___ we make with ___.

9. Relationships must have ___.

10. Be ___ if you want to be ___.

11. Aggressive people are ___.

12. You're assertive when people respond ___.

13. Being assertive doesn't mean you're ___.

14. The first step to be assertive is ___.

15. Make an effort to understand ___.

16. You must be ___ when you want something to ___.

17. When someone is aggressive with you, ___.

18. If you want to deal well with people, see things ___.

19. Criticism is an opportunity for ___.

20. Carnegie invites you to ___.

21. Carnegie invites you to face ___.

22. You have more ___ when you become more ___.

23. Aggressiveness is related to ___.

24. ___ your plans helps you clarify your ___.

25. Assertiveness is the modern equivalent of the ___.

26. When you're assertive you think ___.

27. ___ to start solving a problem.

28. After summarising the facts, ___.

29. Assertiveness is not about ___. It's about ___.

30. As a leader you're in charge of ___.

31. If you're nervous, ___.

32. When talking about a job interview, your first word must be ___.

33. Get to know ___ before your job interview.

34. Align your answers with the ___ when you go to a job interview.

35. Practice your interview ___.

36. Ask yourself the ___ you might be asked.

37. Start your job interview by ___.

38. While your job interview, give ___.

39. ___ when you meet people.

40. Begin your conversations with ___.

41. ___ the situations you're afraid of.

42. Ask open-ended questions, ___ to build rapport.

43. Your real smile is shown through your ___.

44. By looking and acting happy, you can ___.

45. Make sure people can ___ when you talk.

46. When you give feedback, be ___.

47. ___ about the results you want and ___ with people who help you.

48. Carnegie says the place where you work must be ___.

49. The more ___ you are, the ___ you communicate.

50. Assertive curiosity envolves ___ when you ask questions.

51. "We can't serve a barbecue to a vegetarian" expresses the importance of ___.

52. You should take ___ for ___.

53. Be passionate and see yourself as a ___ when you talk to people.

54. Assertive curiosity is about ___.

55. Carnegie says the opposite of curiosity is ___.

56. ___ are two key elements for team management.

57. Align your goals with your ___.

58. State your goals in the ___.

59. ___ goals so they become better understood.

60. The person's ___ is the sweetest sound to his ears.

61. You should ___ when you're wrong.

62. Your ___ hangs heavily on your ___.

63. Your achievements will gain approval is they're ___.

64. The "C-R-C" feedback means: ___.

65. The first step to solve a conflict is ___.

66. Stay calm and ___ when you're solving a problem.

67. When solving a problem, focus on a ___.

68. Your praise must be ___.

69. If you've tried everything you could, ___ from unproductive relationships.

70. Carnegie says "___ because everyone wants to ___".

71. Be ___ when it comes to ___.

72. Dale says you should return calls ___.

73. When you start a phone conversation, ___.

74. When you eat out with friends, ___.

75. Put your phone on ___ when you're eating out.

76. ___ if you want to convince people.

77. If you ___ to their lives, people will ___ you.

78. Be open to ___.

79. Hard questions would rather be asked ___.

80. Improve your communication by ___.

81. The 4 basic things you need to organise a meeting are: ___.

82. Listen with ___ to listen better.

83. Stop trying to ___. Listen to what they say.

84. ___ is responsible for ___ of your communication.

85. To deal better with fear you must ___.

86. ___ to encourage your team.

87. Greet your people ___.

88. Failure is positive ___.

89. If you haven't had any failure you're ___.

90. Any time or money spent on education is ___ unless they're put to ___.

91. When managing conflict, keep your focus on ___.

92. Positive body language means ___.

93. When you ___ people's brains receive reassuring signals.

94. Conflict resolution is mostly based on ___.

95. When you negotiate, make a commitment to a ___.

96. When you negotiate, clarify ___ something.

97. If both sides are not happy, you should ___ from the deal.

98. Use the word "___" instead of "___" when you negotiate.

99. Have a ___ when you communicate.

100. Dib asks you to comment about your ___.

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