Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

Last class we talked about the right attitude when you go to an interview (the way you say your name and how you greet the interviewer). Today we'll study 3 steps to make successful meetings at work, and I'd like to put this knowledge into practice, OK?

"In most business discussions, a prerequisite for success is assertiveness without aggressiveness by either party", says Dale. He suggests us to begin the conversation with praise and honest appreciation, which he calls "starting with a positive note". If you have nothing to praise, thank for having the meeting set up.

The first step toward a successful meeting is the "indirect approach". If the purpose of the meeting is to discuss a mistake or disagreement, you must move toward this topic indirectly. "It's a good idea to talk about your own mistakes before criticizing another person". The author tells us that when giving feedback, an assertive approach focuses on future solutions.

The second step is "questioning over ordering". Instead of giving orders, make assertive questions. Talk about your own mistakes and how you've overcome them, and then ask people if they've tried the actions that worked with you. Ask the question and offer to follow up with them to see the results.

The third step is about ending the meeting on a positive note. "Always give people the opportunity to save face, allow them an honorable retreat and this will open up the opportunity for a fresh start during your next interaction", the author explains.

Talk about your own mistakes (and how you solve them!), ask questions and end the meeting with a positive note. Comment here about the best meeting you've ever had. See you next class!