Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

"No matter what kind of interpersonal exchange you're having, the information you receive will be dictated by the information you request". Ask the right questions if you need to hear the right answers, my friend. Dale presents different kinds of questions:

Open questions: normally start with "wh" (what, where, who, when, why).

Closed questions: when you need to know "yes" or "no", you ask them.

Funnel questions: police officers use them. The answer is the basis for the next question.

Leading questions: you show your opinion with them. "Isn't it fast?".

Think before you ask a hard question. Hard questions would rather be asked privately, and you must be calm. Find a way to create a relaxed atmosphere so the other person feels comfortable to answer it. The response may surprise you. Have you ever asked a hard question? Comment here about this situation and see you next class!